Returns Not Accepted
Due to the personal and hygienic nature of skin care and cosmetic products, we do not accept returns or exchanges in the following cases:
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Opened or used products
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Product packaging that has been tampered with
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Change of mind or personal dissatisfaction after use
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Delay in reporting issues (more than 48 hours from delivery)
Eligible for Return or Replacement
Returns or replacements are allowed only if:
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The product delivered is damaged, leaking, or defective
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The product is different from what was ordered (wrong item)
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The item is expired at the time of delivery
Return Conditions
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Raise a return request within 48 hours of receiving the product.
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Product must be unused, with original packaging and invoice intact.
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Photo or video proof of the issue is required for return/replacement approval.
How to Request a Return
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Email or WhatsApp us at [Insert Contact Info] with:
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Order ID
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Product name
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Clear image/video of the issue
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Our team will verify the issue and respond within 24–48 hours.
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If approved, we will arrange a pickup or provide return instructions.
Refund Process
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Approved refunds will be processed via the original payment method within 5–7 business days.
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If the product was part of a combo or offer, refunds may be adjusted accordingly.